Frequently Asked Questions
Everything you need to know about shopping with Industrie AU
What are your shipping options and delivery times?
We offer Standard and Express shipping across Australia. Standard delivery typically takes 3-7 business days, while Express delivery arrives within 1-3 business days depending on your location.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a unique tracking number and a link to the courier's website to monitor your delivery.
What is your return policy?
We accept returns within 30 days of purchase, provided the items are in their original condition with tags attached. Please note that certain sale items may be eligible for store credit only.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Zip Pay.
How do I determine the right size for me?
Each product page features a detailed size guide. We recommend comparing your body measurements against our chart to ensure the best possible fit for our seasonal collections.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. If you need to make a change, please contact our customer service team immediately. Once an order has reached the packing stage, it cannot be cancelled.