Returns & Exchanges
Industrie AU offers a flexible 30-day return policy for all full-priced items to ensure you are completely satisfied with your purchase. Items must be returned in their original, unworn condition with all tags attached to be eligible for a refund or exchange.
Initiate Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack your items in their original packaging, ensuring all original labels and tags remain intact to avoid processing delays.
Ship the Parcel
Download and print your pre-paid shipping label from the portal, attach it to your parcel, and drop it off at any Australia Post location.
Receive Refund
Once our warehouse team inspects your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing